Privacy Policy

1. Introduction

We at Guitar Tuno are committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you use our mobile application.

2. Information We Collect

We may collect the following types of information:

• When you sign up for the Service, we ask for your username, password and email address. We need this data to identify you and to operate and provide the Service for you, and also to send you important messages about your account and the Service. We also use your e-mail address to send you also other kinds of messages, like reports, surveys and offers that you are free to opt in or out from via the privacy section of the Nemo application menu. If you choose to, you can also give us additional information, like your real name or profile picture, to make your social experience better, but this is totally optional. We collect the content you provide to us when you use our Service. If you enroll to our Service as a teacher use, we also ask for your school name to make sure it’s a real place of education.


• If you are in touch with our support agents about resolving issues in the Service or any other issues, we keep the information about your interactions with us to help us provide a better service. We also store all messages sent to our forums to help users find useful information about the Service.


• Your payment data is needed to process the billing of your Service subscriptions and other purchases you make.


• Sometimes, if we run special campaigns or sweepstakes, like giving out instruments, we may need some additional information from you, such as an address where we can ship the instrument. In these cases, we provide more details to you about why we are collecting the data and how we use it.

3. How We Use Your Information

To sum it up, this is why we process your data:

• To perform the contract, we process your data to set up your account, operate the Service and allow you to use it as well as to manage our customer relationship with you provide you the services and products you request process transactions send you communications regarding our services


• To enable you to use an even better Service, we also have a legitimate interest to process necessary data analyse, develop and improve our Service and your user experience, in addition to customizing it for you provide social features in the Service manage our customer relationship with you, provide support for you and respond to your questions and comments provide you with our offers and promotions in the Service, in-app and by email to serve, target, measure and develop our advertising send you updates, alerts and other related information to cooperate with authorities as required by law; and analyse and monitor that the use of the Service is acceptable and to prevent activity in the Service we determine to be misconduct or potentially illegal and take action against such use;


• For all of the above purposes, we may analyse, profile and segment all collected data.

4. Transfers of data

Since we also operate outside of Europe, we take additional measures to make sure that there are adequate safeguards in place to protect your data when personal data is transferred outside the European Economic Area (EEA). This includes having standard contractual clauses approved by the EU Commission in place, or that our US based partner is certified under the Privacy Shield to protect your data.

5. Data Retention

We retain your data as long as your user account is active or as needed to provide the Service. You may end this relationship is by deleting your account. We will then delete all your personal data from our own and our partners’ systems, including backups within 30 days, unless there is a legitimate business interest to retain the data, such as to comply with our legal obligations, to enforce our agreements or to resolve disputes. We also periodically review and delete user accounts that have been inactive for five years.

6. Data Security

Data security is a very big part of keeping your personal data secure in the digital world. We employ highly skilled engineers to manage our internal systems and take technical and organizational steps to make sure that we deliver our product in a secure way to our users. We expect the same level of dedication from our partners. We also make sure that only employees with a need to access personal data have the right to do so.